applicants
Service Technician
at
Sears Parts & Repair Services
in Blue Ash
The Carry-In Service Technician II will provide timely and quality diagnosis and repair of customer’s products while maintaining high customer service. This position is responsible for the diagnosis and repair of one mechanical/electrical artisan and other miscellaneous equipment.
Job Responsibilities:
• Performs diagnosis of customer’s product.
• Order parts, research part availability, and complete customer service orders.
• Installs mechanical/electronic parts and performs necessary repairs.
• Creates detailed estimates and makes initial customer contact to sell the repair, as applicable.
Specific Essential Functions:
• Ability to perform accurate diagnosis and repair of customer product.
• Ability to select and safely use basic tools or instruments to diagnose and repair customer product.
• Ability to provide an accurate estimate of the cost of repair.
• Ability to handle stressful situations and work in a fast paced environment.
• Ability to work variable and flexible hours, including overtime.
• Ability to use a computer for parts/inquiries/ordering.
• Ability to demonstrate appropriate time management skills.
• Ability to follow specific process steps to ensure quality workmanship
• Ability to apply appropriate safety procedures and equipment to protect company and customer assets.
• Ability to read and utilize reports as needed.
Experience/Education/Certification Requirements:
• High School diploma or general education degree (GED) preferred
• Must be at least 18 years of age
• CFC Certification required
• Must be able to pass the pre-employment drug screen and criminal background check
• Experience and aptitude with computers and databases
Required Job Competencies:
• One to two years experience required.
• Maintain the highest level of service standards and work with management in technician development.
• Accepts responsibility for work assignments and holds self accountable for successful completion.
• Working mechanical knowledge.
• Understanding of tools and test equipment.
• Outstanding customer service skills.
• Computer literacy skills.
• Work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate to deliver high performance results.
• Open to change and the ability to effectively implement change quickly.
• Convey a positive image of the company in all actions and behaviors.
• Mentoring skills.
• Excellent communication skills, both verbal and written.
searsholdings.com/careers
Sears is an EO/AA/Drug Free Workplace
City/Town: Blue Ash
Location: OH/Cincinnati
Wage/Salary: based on experience
Start: 04/26/2010
Duration: 10/01/2010
Type: Full Time, Temporary
How to apply: fax
Company: Sears Parts & Repair Services
Contact: Rebecca
Fax: 5137450382
Eligibility note:
It is unlawful to employ a person who does not have permission to live and work in the USA. Unless the advert states otherwise, please ensure you have this permission before applying.
About Sears Parts & Repair Services:
Sears Parts & Repair Services
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